In Whiteboard version v.1.42.4, v.1.43.6, v.1.45.2, users are required to "Enroll the Whiteboard" with an Entity account before updating the app (v.1.45.2) via OTA. Non-Entity accounts will encounter enrollment issue (see the image below). Entity user may enter their school email to enroll, or an Entity admin user will be able to When use...
If users encounter a “sign-in error” when trying to log in to Whiteboard, please contact the school's IT for assistance. This mechanism is by design. myViewBoard Suite allows Entity admin users (normally the school's IT) to control Whiteboard features such as Sign-in, Auto-logout Time, Embedded Browser, etc; the school's IT can set the tem...
Since Whiteboard for Windows version v.2.69.3, the app will resize GIF files that exceed size limitations. Therefore, users may see this prompt when opening their files or importing GIF images. If the GIF file exceeds 480 pixels in width or height or if the file size exceeds 600 KB, the GIF will be automatically resized. If you h...
Participate Mode is a feature in Whiteboard for Windows, which requires: · Windows OS build version 1903 or later · Whiteboard version 2.41.5.0 or later To check the Windows OS build version, go to: Settings > System > About. To check the Whiteboard for Windows version: 1. Open Whiteboard for Windows. 2. ...
The Windows 11 system has three-finger/four-finger gesture enabled by default. To change the default touch gesture settings on your Windows 11 Slot-in PC, please do the following: 1. Select Start > Settings > Bluetooth & devices > Touch. 2. Select Three- and four-finger touch gestures > Off.
After the 2023 firmware update, myViewBoard users might encounter a failure to login, see an Error 403, or "disallow_useragent" error as shown below, when using Chromium to sign in to myViewBoard via Google SSO. We acknowledge this issue and are working on finding a resolution. In the meantime, please adopt other means to sig...
If the default background cannot be seen on Whiteboard for Android, the app needs to be updated to version 2.14.6 or above. It should be noted that users who are not using the latest version will be unable to see the default Originals background after the user logs in. Other default background choices, Cloud Drive and Preinstalled, will fu...
Due to software and hardware restrictions, myViewBoard for Android does not support opening PDF files with more than 50 pages. As a workaround, you can split your original PDF file into multiple separate PDF files with less than 50 pages each. For more information, see https://wiki.myviewboard.com/Magic_Box/Import_Resource.
When the Embedded Browser is not showing web content, as shown in the image below, check if you are using an Intel Iris Xe Graphics processor. Solution: Upgrade your driver by downloading the Beta driver 30.0.100.9667 and newer production drivers from Intel's website under "Resolution": Intel support link
This may occur when you are importing .mpeg2 files. In order to play .mpeg2 files in myViewBoard for Windows, we need to decode the video. Identify your file: Right click on the video Left Click on Properties Identify your video file format under "Type of file" Download decode package here and ecode your video file after d...