In Whiteboard version v.1.42.4, v.1.43.6, v.1.45.2, users are required to "Enroll the Whiteboard" with an Entity account before updating the app (v.1.45.2) via OTA. Non-Entity accounts will encounter enrollment issue (see the image below). Entity user may enter their school email to enroll, or an Entity admin user will be able to When use...
Problem statement: When the functions of the following paths are used, the content will become abnormal blank situation: (1) Floating toolbar > Embed browser > “Make the current web page become a tool” o the canvas. (2) Main toolbar > Magic Box > myViewBoard Clips > “Make the current web page become a tool” to the canvas. (3) Main ...
Whiteboard for Windows users may disable the "cursor" when writing with the Thick and Thin Pen on myViewBoard Whiteboard for Windows. The function can be adjusted from Windows settings. Since Windows settings in Windows 11 and Windows 10 vary, please check the user's model/Operating System. To disable the “cursor”: Step 1: In Windows OS, ...
When YouTube content is protected by the content creator, the YouTube widget will show “Video unavailable” and the video will not play. YouTube is a third-party service so the content policy cannot be changed by the myViewBoard Suite. However, there are two alternative options: · Use the Embedded Browser to search for a YouTube ...
When iOS users throw a photo or video using our Companion app to Whiteboard for Windows, sometimes the photo/video cannot be shared because the computer may not have the necessary software installed to decode the file format created by the iOS device (e.g., HEIF/HEVC format). To see photos/videos taken with iOS devices, please change the ca...
The Windows 11 system has three-finger/four-finger gesture enabled by default. To change the default touch gesture settings on your Windows 11 Slot-in PC, please do the following: 1. Select Start > Settings > Bluetooth & devices > Touch. 2. Select Three- and four-finger touch gestures > Off.
Windows users, updated to the latest Windows 11 22H2, may see that the File Explorer has changed - separating Access and Drives. For myViewBoard users, this causes an issue with the File Explorer when saving to local drives. myViewBoard development teams are currently working on a solution to fix this issue. Alternatively, users can ac...
As an IT admin, when adding or updating user lists through CSV import, please ensure to: · Download the template first. · Use Microsoft Excel to edit and save the file for import. It is important to refrain from using Google Sheets to edit and generate the CSV, as this file format may result in Error 10500. If the C...
iPhone and iPad users have to enable pop-ups to join Quiz when using the Safari browser. Go to: Settings > Safari Find "Block Pop-ups". It is set to ON by default. Unblock it.
When conducting in-app updates in Whiteboard for Android, please be aware that incomplete software downloads caused by restricted Wi-Fi, interruptions, or other connection issues can lead to update problems. Users trying to update from v.2.11.8 and above might see the error message "There was a problem parsing the package" when proceeding ...