LED Monitorการซัพพอร์ต

Where to find serial number of the monitor?

The serial number can usually be found on the back or bottom of your product and is either 10 or 12 digits long. The serial number can also be found on the original box of the unit.

Why can't the VX3258-PC-MHD output more than 60Hz when connected to PS5?

Please check if the game Performance Mode in PS5 is enabled. In PS5: Setting > Save Data and Game/App Settings > Game Presets If the above does not help, please refer to the official PS5 troubleshooting guide: https://www.playstation.com/en-us/support/hardware/ps5-4k-resolution-guide/

Is VG2448 compatible with Auto Pivot function?

VG2448 doesn’t support Auto Pivot Function but integrated with below features instead. 1. VG2448 supports +/- 90 degree pivot, and users need to do manual adjust for screen rotate or OSD rotation. 2. There's "OSD pivot" option in OSD menu l VG OSD tree

Why is there touch response randomly on my TD2220/TD2421 even nobody touches the screen?

These models are optical touch monitors which use two CMOS cameras (optical sensors) placed in the corners at the top of the screen as well as three reflectors (light strips). These cameras are used to look across the entire touch surface for touch events. When an object touches the screen, it blocks some of the light being received by the se...

Why my ViewSplit template is not being centered properly?

If you run into the templates not being centered properly, please follow the below steps: 1. Right click on the desktop icon of ViewSplit and Select “Properties”. 2.When the properties window pops up select the tab “Compatibility”. 3. Select “Change high DPI settings”. 4.Check the “Program DPI” box and the drop down “I op...

Why can’t I run ViewSplit when connected to ViewSonic monitor?

Your ViewSonic monitor must be set to the Main display. To verify this please follow the steps below: 1. Right click on your desktop and select “Display Settings”. 2. Click on the display number at the top that you want to make the main display and check the “Make this my main display box” under Multiple displays. 3. If th...

Where to download ViewSonic monitor drivers for Win7 64-bits?

Please download the attachment and manually install the drivers under Win7 x64. File URL:https://support.viewsonic.com/helpdesk/attachments/33058629684

Is XG2401/XG2402/XG2701/XG3202-C compatible with the resolution 1920x1080@144Hz connected in HDMI?

ViewSonic XG2401/XG2402/XG2701/XG3202-C can support the resolution 1920x1080@144Hz in HDMI. However, to enable 1920x1080@144Hz, there'll be some requirements except for the monitor. 1. Graphics card/Laptop: Must support HDMI 1.4 output with 340MHz pixel clock or HDMI 2.0 output capability. 2. HDMI cable: It's suggested to connect...

How to set maximum resolution for my monitor?

Please refer to this FAQ section 1 and set to recommended display resolution.

What is the function of power indicator in OSD menu on my monitor?

This is an indicator about power consumption ratio which is affected by some OSD settings change, ex. ECO mode and Brightness. Here's a matrix table about ECO mode and power consumption ratio. ECO mode Power consumption ratio Standard 100% Optimize 85% Conserve 70%