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What should I do if the LED(s) on the DVLED display is unlit?

Answer: Please refer to the LED dead pixel specification in the User Manual to determine if it needs replacing, or contact the local service provider for proper assessment. Click each model to view detailed replacement specificationsDeactivated pixels determination for LED module replacement based on Acceptance Criteria for 1) whole dis...

What is the System Control Box installation order of DVLED Displays?

The System Control Box installation order is the same for the Wall-mount and Floor Stand configuration. Please follow the steps in the respective order for the System Control Box installation order: Seven system control box attachment points screwed down Control box Power cables: - Running from the back of the control box? - Running from ...

How does pixel pitch relate to viewing distance?

The choice of pixel pitch is related to the viewing distance. A suitable specification should be chosen for the intended use. Smaller screen size: shorter viewing distance required. Larger screen size: longer viewing distance required. A larger pixel pitch for a screen at a greater distance can achieve the same visual effect as a screen...

Do I have to wear the anti-static gloves when installing LED modules for the DVLED Display?

Answer: Yes. Anti-static gloves prevent electrical discharge from the hands, preventing potential shorting of the LED module.

How do I remove LED Modules from the DVLED Display?

Solution  Step 1: Wear anti-static gloves before handling the LED Modules. Step 2: Remove the Vacuum Suction Tool from the box and press its power switch to use it. Please charge it with the included power supply and make sure the vacuum suction tool is kept in a fully charged state. Step 3: Move the Vacuum Suction Tool to t...

How does ViewSonic ensure brightness uniformity for the LED pixels on a DVLED display?

Answer: The brightness of each LED is calibrated using a calibration software to attain brightness uniformity on the DVLED display. When LEDs from the factory are not calibrated, the brightness will be different across the display. A brightness calibration is recommended if there are differing levels of brightness.

Why do some DVLED products have Copper wires or Gold wires as the bonding wire? What's the difference?

Answer: Gold (Au) is used in mid- to high-end products as the bonding wire. Copper (Cu) is often used in mass-marketed products as the bonding wire. Products using Gold have a higher and more consistent product quality. Heat also dissipates less, making it more energy efficient (~10%). Since it has more stable physical properties, it relativel...

What is a partitional power-on protection, and why is this design used for dvLED?

Electrical appliances at the moment of startup have a much higher current and power draw than normal operation. Since dvLED products are composed of many LED modules and if they are all turned on at the same time, a sudden increase in power draw may occur resulting in electrical wear and tear.  Solution To ensure the electrical ...

Do dvLED displays have power protection during on/off?

Answer: Generally speaking, low-end LED displays do not have a power protection mechanism and are more susceptible to damage. Users should avoid repeatedly turning on/off the power to avoid damaging the display for all models. 

What is the power consumption of dvLED displays?

Answer: LED displays do not have a fixed power consumption and are rarely at maximum power consumption. Therefore, power consumption will vary. Maximum power consumption will be achieved for pixels emitting white light. Pictures with more white light will result in higher brightness, therefore, consuming more power. Higher overall bri...

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