myViewBoardSupport - ViewSonic Pakistan

How to fix broken images in the Dice feature in the Windows app?

Issue: The Dice feature is incomplete, and the dice performs slowly. Root cause: Please check whether the PC is equipped with an Intel Iris Xe Graphics Processor by going to Task Manager > GPU Resolutions: <1> Pleases update the drive of the Intel Graphics Processor via this link: https://www.intel.com/content/www/us/en/d...

Why I cannot see Participate Mode?

Participate Mode is a feature in Whiteboard for Windows, which requires: · Windows OS build version 1903 or later · Whiteboard version 2.41.5.0 or later To check the Windows OS build version, go to: Settings > System > About. To check the Whiteboard for Windows version: 1. Open Whiteboard for Windows. 2. ...

Whiteboard update requires administrative privilege (v.2.61)

For many myViewBoard users, the Whiteboard for Windows software automatically updates monthly so the user can always have the best user experience. In the next release (v.2.61), there will be an update to Certificate Authenticator in Whiteboard for Windows which will require the user to grant administrator privileges for the update. Fo...

iOS users using Companion app to "Throw" cannot see the image/video in Whiteboard for Windows

When iOS users throw a photo or video using our Companion app to Whiteboard for Windows, sometimes the photo/video cannot be shared because the computer may not have the necessary software installed to decode the file format created by the iOS device (e.g., HEIF/HEVC format). To see photos/videos taken with iOS devices, please change the ca...

Why do I see Error 10500 when adding users via CSV import?

As an IT admin, when adding or updating user lists through CSV import, please ensure to: · Download the template first. · Use Microsoft Excel to edit and save the file for import. It is important to refrain from using Google Sheets to edit and generate the CSV, as this file format may result in Error 10500. If the C...

How to use Writing Recognition on ViewBoards and the VPC-A31.

*Please update to version v.2.19.16 or later to enable this feature on a ViewSonic ViewBoard. To use writing recognition, users will need to download and activate the appropriate language pack when the ViewBoard is connected to the Internet. If you see the below message, it indicates that a language pack has not been downloaded yet. ...

What ports are required to be open in your firewall in order to run the myViewBoard ecosystem?

To properly access the myViewBoard ecosystem (including companion apps) on your network, request your IT department to open the following ports: TCP Port 443 (HTTPS): outbound UDP and TCP port 3478 bidirectional to the WebRTC server UDP Ports 50,000 – 65,535 (RTP/sRTP/RTCP) bidirectional to the WebRTC peers These ports are optional; if b...

What's the requirement of network bandwidth to ensure myViewBoard functions smoothly?

The ViewBoard IFP display is based on Android and supports a "Shared" Ethernet connection between the ARM based Android TV Scaler and the x86 Windows slot-in PC, if installed. There limitation of this is that the slot-in PC will only receive a 100M Ethernet connection even if the Android Platform is receiving 1000M (GB) Ethernet. Please u...

Whiteboard for Windows will not start. Application opens and closes immediately.

Step 1 In Windows 10, Search for and open "Event Viewer". Then go to: Windows Logs > Application. Check your Windows Event Viewer and look for an Application Error message related to vBoard.exe. Step 2 From the above Event Viewer, if you find libcef.dll in the description under the Details tab, this means there are missing files ...

Why am I not able to join Quiz from the Whiteboard Portal? (Safari, iPhone)

iPhone and iPad users have to enable pop-ups to join Quiz when using the Safari browser. Go to: Settings > Safari Find "Block Pop-ups". It is set to ON by default. Unblock it.