ProjectorSupport - ViewSonic New Zealand

How to Upgrade the M1+ Firmware?

<Notice> The firmware of M1+ will not be used on M1+_G2/_V or M1+ -2. 1. Go to “Downloads” -> ”Driver & Software” by searching M1+ from ViewSonic website to download “M1+ Firmware Update v2.03”. 2. Unzip the downloaded files and copy the Firmware files, “MstarUpgrade.bin" and "M1+WW.bin” to a FAT32 formatted USB drive. 3. Po...

Why am I unable to do wireless casting from my laptop via PJ-WPD-700?

For wireless casting via PJ-WPD-700, it's necessary to connect to an USB-C port of laptop/desktop which supports DP Alt mode (DisplayPort Alternative Mode on USB-C). USB Type C refers to the connector type, but not the capability of the port itself. Also, not all USB Type C ports support video output (Video over USB Type C). USB-C ports...

How to do when my screen doesn’t display native resolution after Windows 10 update?

Windows update may cause some issues with screen resolution setting being lost, Please follow below steps to change the resolution of the screen and check: Type Change screen resolution in the Search box from the desktop and click Change screen resolution of the display. Under Display Resolution select Recommended resolution. A wi...

Why a black border on the top/bottom or sides of the image from the projector?

Please check below: 1.Plesae refer to the user guide and adjust Aspect ratio with example below. 2. It could be the format of the movie since not all movies are formatted in 16:9. Some are formatted wider than 16:9 which will create black borders on the top and bottom of the screen.

How to calibrate Auto Focus on M2e if the auto focus is not clear ?

The perception of clarity can differ from person to person if the result of auto-focusing is not up to the level of clarity that you wish it to achieve you could also try out manual focusing by following the instruction below: 1. Focus sensor design behavior Focus sensor in M2e is designed to trigger manual focus control center...

How to solve a flickering image on the projector?

Image flickering is mostly caused by loose cables or the Eco Mode settings. Follow these quick steps to resolve it. Secure Physical Connections: Unplug and re-plug the HDMI / VGA cable. Ensure the connection is firm. Try a different cable to rule out internal wire damage. Change Lamp Mode (Top Solution): Go to [Settings]...

Why iPhone’s Mobile hotspot is not connecting with M2?

If you have problem connecting to hotspot on M2, Toggle your mobile hotspot (ON -> OFF -> ON). Toggle Wi-Fi option on the projector (ON -> OFF -> ON). Restart your iPhone and try connecting M2 to Mobile hotspot.

What devices support USB Type C video streaming on M1, M1+, M2 and X10-4K?

The USB Type-C port on your device must support DP Alt mode (DisplayPort Alternative Mode on USB-C). USB Type-C refers to the connector type, not the capability of the port itself, and please note that not all USB Type-C ports support video output (Video over USB Type-C). USB Type-C ports with any of the following symbols nearby will be...

What to do if I can't mirror my screen after I updated the iOS version to iOS14?

Due to iOS14 compatibility issues, please follow below table for solution. Model Solution X100-4K Install EAirPlay.apk and follow instruction X10-4K Update FW to V1.13 via OTA M2 Update FW to V1.0 via OTA M1+_G2/M1+_V Update FW to V1.04 via OTA M1 mini plus Update FW to V1.02 via OTA SOP URL: https://support.viewsonic.com/hel...

Why does my iPhone iOS 16.2 not work with wirelessly cast on smart projectors?

Some users may experience only a black screen being projected when trying to wirelessly cast from an iPhone with iOS 16.2 on a smart projector. If this happens, please turn on and connect the projector to the Internet and wait for the projector to automatically connect to the ViewSonic server and update. Note: Please wait at least 30 minu...