LED MonitorSupport - ViewSonic Luxembourg

How to output video at 120 Hz from PS5 or Xbox Series X/S to ViewSonic monitors.

PlayStation 5 and Xbox Series X/S consoles support video output up to 120 Hz. Follow the instructions below to configure 120 Hz output. <PlayStation 5> 1. Open "Settings". 2. Select "Screen and Video". 3. Select "Enable 120 Hz Output" under "Video Output". 4. Select "Automatic" in the pop-up menu. 5. Return...

Why can't I adjust the brightness to max, or select a color calibration mode?

For some VP models, the Energy Saving Mode is On by default. Once turned Off, the brightness level can be adjusted to max and color calibrations can be selected.

Why can't the VX3258-PC-MHD output more than 60Hz when connected to PS5?

Please check if the game Performance Mode in PS5 is enabled. In PS5: Setting > Save Data and Game/App Settings > Game Presets If the above does not help, please refer to the official PS5 troubleshooting guide: https://www.playstation.com/en-us/support/hardware/ps5-4k-resolution-guide/

How to setup and configure dual monitors?

Connect your cables, then use system shortcuts to choose between "Extend" or "Duplicate" modes and arrange the display order. Step-by-Step Instructions: 1. Fast Mode Switching (Windows) Press the Win + P shortcut. Select [Extend] to use both screens for different content (Recommended). Select [Duplicate] to show the same image on b...

How to check graphics card drivers in Windows?

1.Under "Control Panel", open "Device Manager". 2. Find the Display adapters and double click on it then double click on the device shown: 3.Select Driver tab, this will list the Driver version.

What to do when there is no display on my monitor?

Check the power LED first. If the LED is on but there's no image, the issue is likely related to the input signal or cable connection rather than power. Troubleshooting Steps: 1. Check the Power LED Status LED is OFF: Ensure the power cable is firmly seated and the physical power switch (if available) is turned on. Try a different wall out...

What to do when the screen image is pixelated or blurry?

Blurry images are typically caused by an incorrect resolution or scaling setting. Ensure your computer is set to the monitor's Native Resolution. Troubleshooting Steps: Set to Native Resolution: Windows: Right-click desktop > [Display settings] > [Display resolution]. Choose the one labeled (Recommended). macOS: Go to [System Sett...

How to solve the problem with my monitor turning off automatically?

Automatic shutdowns are often caused by power-saving settings, inconsistent power supply, or signal loss. Please check the OSD timer settings first. Troubleshooting Steps: Check OSD Menu Settings (Most Common): Navigate to the [Setup Menu]. Locate [Auto Power Off] or [Sleep Timer] and ensure they are set to [Off]. Also, verify ...

What should I do if vertical or horizontal lines appear on my monitor?

Identify whether it is a "Hardware Failure" or a "Signal Issue." The quickest way is to open the monitor's OSD menu to isolate the cause. Perform the OSD Test (Crucial): Press the monitor buttons to bring up the built-in menu. Lines appear OVER the menu: This indicates a hardware/panel failure. Proceed to step 5. Lines are NOT on t...

How to change the monitor refresh rate in Windows?

Adjust your refresh rate via "Advanced Display Settings" for a smoother visual and gaming experience. Open Settings: Right-click on your desktop and select [Display settings]. Advanced Options: Scroll down and click on [Advanced display settings]. Select Refresh Rate: Under the "Choose a refresh rate" dropdown, select the highest ...