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What ports are required to be open in your firewall in order to run the myViewBoard ecosystem?

To properly access the myViewBoard ecosystem (including companion apps) on your network, request your IT department to open the following ports: TCP Port 443 (HTTPS): outbound UDP and TCP port 3478 bidirectional to the WebRTC server UDP Ports 50,000 – 65,535 (RTP/sRTP/RTCP) bidirectional to the WebRTC peers These ports are optional; if b...

“Video unavailable” - How to play video from the Youtube widget

When YouTube content is protected by the content creator, the YouTube widget will show “Video unavailable” and the video will not play.  YouTube is a third-party service so the content policy cannot be changed by the myViewBoard Suite.   However, there are two alternative options: ·       Use the Embedded Browser to search for a YouTube ...

Does myViewBoard Whiteboard for Windows support multiple boards?

For now, it is a limitation. Our Whiteboard series does NOT support opening multiple files, alternating tabs, nor multiple log-ins.   Many myViewBoard users hope to utilize different tabs so they can easily switch between different lesson plans, and we hear you. Stay tuned for more myViewBoard Suite features that will continue to amaze you...

Why can't I save files to storage folders on the C:/ drive (Windows 11)?

Whiteboard for Windows users on Windows 11 might experience an issue when saving an .olf file to storage folders on the C: Drive.   Currently, there is a limitation in the Windows 11 operating system, which only allows "Windows Administrator users" to access the C: drive when saving files in myViewBoard Whiteboard.   Otherwise, this erro...

Why can’t I play videos in the Embedded Browser? (CEF codec H.264)

The Embedded Browser was updated to support more website services; however, the Chromium Embedded Framework (CEF) has the limitation on playing video in codec H.264. This new update has affected Whiteboard users to play videos encoded in the H.264 codec. Please advise users to convert the video into Mp4 or other supported formats. This limit...

How Can I Play MP4 (H.264) Content in my Default Browser?

For myViewboard Windows users, the current production version is limited by the Chromium Embedded Framework (CEF) and cannot support MP4 videos in codec H.264.  Users can either download the MP4 in another codec, or choose to play the YouTube video in another application (outside of myViewBoard). Please check the video codec, and then c...

Which iOS versions are supported on the myViewBoard app?

The myViewBoard app supports iOS 9.0 and newer.

What to do if I cannot find a participant in the cast moderation list?

Please follow below instruction to solve the issue: 1. Ask the participant to reconnect again 2. Turn off the casting function and turn it back on again, then ask the participant to reconnect

How do I show 3rd party open source library licenses?

Please follow below instruction to get open source library license. Open myViewBoard for Windows Click "Settings menu" button Click "?" button Select url "Show 3rd party open source library licenses"

Turn off Scribble in iOS settings to enhance Apple Pencil performance in Whiteboard (iPad)

To enhance the performance of the Apple Pencil when writing in myViewBoard Whiteboard: 1. On your iOS device, go to: Settings > Apple Pencil > Scribble. 2. Disable Scribble.

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myViewBoard 3.0 FAQ Connect and Collaborate Control and Setup Content Creation Tips & Tricks

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