Currently, RS232 cannot Power on/off a DVLED display while in Sleep Mode. Check the On-Screen Display (OSD) settings to see if the Standby Mode is set to Sleep Mode. Solution 1. To Power on/off a DVLED display using RS232, switch the Standby Mode in the On-Screen Display (OSD) settings to Hibernate Mode. 2. The DVLED disp...
Answer: The Receiving Card (aka Receiving Board) plays a part in supplementing LED Module signal connection. It is directly connected to the Transfer Board as shown in Diagram 1 below. Diagram 1: Receiving Card mounted onto Transfer Card Signal is taken from the Transfer Board and sent to the Receiving Card, thus distributing th...
LED Modules (either damaged and/or undamaged) should be stored in module boxes according to the following packaging steps when not mounted on the display. If there is a shortage of module boxes, please contact Customer Service. Please refer to the Proper LED Module Packaging SOP for full details. Solution Obtain the Module Box(s). Eac...
Before LED Modules are shipped out, they must be packaged in a specialty Module Box according to the following packaging steps specifically designed to hold LED modules. Please refer to the Proper LED Module Packaging SOP for full details. Solution Obtain the Module Box(s). Each module box should be able to hold 4 LED modules. NOTE: ...
When you find that the edge brightness of the LED module is different from that of the adjacent modules, the following procedure below can be followed in order to resolve the problem: Solution Step 1: Use the USB B-to-A cable and HDMI cable to connect the display to the computer, and switch the display's input source to HDMI. Step 2...
If one or more LED modules are improperly functioning by: image distortion, color distortion, no display image, flashing display image, please refer to the "Standard Display Troubleshooting" solution below. Solution Step 1: Ensure the LED module is installed in the correct orientation before proceeding. Step 2: Check proper funct...
The DVLED installation process has multiple steps and the guidelines are given to those who wish to receive training. Installation should be done by personnel who have received training. Please refer to the installation video for a brief installation demonstration. Please contact your regional office for DVLED training-related questions. ...
Answer: Before attaching the System Control Box Cover, connect the control box’s power cable to the control box cover's Power Button, and then install the cover with screws to complete the installation of the System Control Box.
Answer: There may be damage to the LED module's circuitry. Please check for unlit LEDs and refer to the LED Acceptance Criteria to replace appropriately. Related link: "Do I have to wear the anti-static gloves when installing LED modules for the DVLED Display?"
Solution This may be an issue related to the settings. Please check the RS232 settings when you encounter this issue: Also, check the RS232 pin definition: Note: RS232 does not need crossover If the user cannot use RS232 or Crestron to remotely turn on the power, refer: "Why can't RS232 be used to Power on/off the dv...