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Why does the touch function fail or lag on IR Touch Displays under bright light?

Infrared (IR) touch technology is susceptible to interference from strong light sources (like sunlight). Avoid placing these devices in high-brightness environments. Avoid Direct Light Sources: Do not install [IR Touch] devices near windows, under skylights, or outdoors. The IR spectrum in sunlight can "overwhelm" the sensors. Control ...

How to calibrate touch function on IFP/EP in Win 10?

Please follow below steps:   Click Start and then Control Panel, and next Hardware and Sound. Under Tablet PC Settings, tap Calibrate the screen for pen or touch input.     On the Display tab, under Display options, tap Calibrate and then Yes to allow the program to make changes.       4.Select the Touch input option. ...

Is it possible to remove the preloaded Apps?

Preloaded system apps cannot be fully uninstalled. However, you can "Disable" them in the settings to hide the icons and prevent them from running in the background. Steps: Enter App Settings: Go to [Settings] (gear icon) > [Apps]. Select the App: Locate the preloaded application you wish to manage from the list. Disable the App: T...

Installing UPDD Manually on a MacBook

To install UPDD and enable gesture fuctionality, follow these steps: 1. Ensure macOS is updated to version 15.6 or later. 2. Copy 'USBTouchSimulatorHelper' to the Applications folder. 3. Open System Settings > Privacy & Security. 4. Under Input Monitoring, add and enable 'USBTouchSimulatorHelper'. 5. Under Accessiblity...

What should I do if my VB-CAM-201 is not working properly after a Windows update?

Connect the VB-CAM-201 to the computer. Select Start and enter "device manager". Then, select Device Manager from the search results. Find VB-CAM-201 on the device list. Uninstall and then unplug VB-CAM-201. Reconnect VB-CAM-201 and test it again.

How do I configure microphone setting in IFP2410/VSD243 to work with Zoom app?

To configure the IFP2410/VSD243 microphone to work with Zoom, there is a setting in Zoom Settings called “Use Original Sound” (see images below) that will need to be enabled.    According to Zoom’s website, Original Sound is supposed to only suppress background noises, such as keyboard tapping, crunching paper, fan noise, etc.   In the ...

Why Google Play store is not found on IFP?

The IFP Series does not have the Google Play store and it can't be installed.  This is because the IFP Series not being GMS certified, therefore it will not support Google services. However, with the IFP Series you can install APK files (apps) manually by the following steps, 1. Go to: Settings > Security. 2. To allow APK file...

What is the different between OTA and USB drive firmware upgrade on IFP/CDE/EP?

If you use OTA to upgrade the firmware, the IFP will keep all settings and data, it can possibly take a long time to download the upgrade file. If you use a USB drive to upgrade the firmware, the IFP will reset all settings to default and delete all data; however you can download the upgrade file faster (from the ViewSonic website).

What inputs are supported on the Interactive Flat Panels?

The available inputs vary from model to model but in general, the displays will have HDMI and VGA ports.  Some models have Display Ports. Please check the product page of your specific model on our website for more information.

How can I request a demo or evaluation unit if my school wants to try a Interactive Flat Display first?

You can reach out to a reseller that works with your organization and they will contact ViewSonic for you.  You can also reach out to us directly or through ViewSchool and we’ll have one of our Sales People in charge of your region get back to you.

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